Q. Do you ship to.....?A. We ship from London, England and do our absolute best to ship to anywhere on the planet. We're trying to sprinkle kindness everywhere after all! Q. How quickly will my order arrive?A. We carefully pack your order and ship it within 2 working days from London, England.
*Delivery time depends on which country you're in, but as an estimate, this is what we are quoted by Royal Mail:
- 1-3 days for UK
- 3-5 days for Europe
- 1-2 weeks for USA, Canada, Australia and elsewhere.
See next question for more information on current shipping times.
*Q. How is Covid-19 affecting things?
A. For international shipping, some customers have reported significant delays due to the chaos of Covid-19. We are facing the same problems as every other business around the world, where we cannot control, or have any influence over, the postal service and the delays they may experience. We can promise though that we will ensure your order is shipped out as quickly as possible, so that at least we've done everything we can at this end.
Q. If my order is delayed, can I cancel and get a refund?
A. As explained in the previous answer, we promise to ship your order within 2 working days, but after shipping we will have no control or influence over whether your country's postal service experiences a delay that causes your order to arrive later than estimated. So PLEASE take that into account when making your order.
If your order is delayed and you decide you no longer want your order and instead request a refund, we will only be able to do so once you have sent back the package. Because we are a tiny business we will not be able to cover the cost of shipping your package back to us, and will not be able to refund the original shipping fee. We would however be able to provide a refund for the products upon receipt. We do not charge a restocking fee. Thank you for your support and understanding :)
Q. How much is it in my currency?
In the top right hand corner (on computer) or by tapping the menu button (on mobile device) you can choose to display prices, and to pay, in your own currency.Q. How much does the shipping cost?
A. It depends on which country the order is being sent to. Below are the prices in GBP, once you get to checkout it will display the shipping cost in your own currency:
UK: £3.95 flat rate
Europe: £6.00 flat rate
Rest of World: £7.50 flat rate