FAQs & Shipping
Shipping QuestionsQ. Do you ship to.....?
A. We ship from London, England and do our absolute best to ship to anywhere on the planet. We're trying to sprinkle kindness everywhere after all!
Q. How quickly will my order arrive?
A. We carefully pack your order and ship it within 2 working days from London, England.
- 1-3 days for UK
- 3-5 days for Europe
- 1-2 weeks for USA, Canada, Australia and elsewhere.
See next question for more information on current shipping times.*Q. How is Covid-19 affecting things?
Q. How much does the shipping cost?
Questions about The Kindness Elves™
- The Kindness Elves™ are handmade and so differ slightly, but they are approximately 12cm tall (4 3/4 inches) or 16cm if you include their hat (6 1/3 inches) and about 6cm (2 1/3 inches) wide.
A. The Kindness Elves™ are not intended to be toys or regular dolls. Instead the idea is that parents will set the elves up with little notes suggesting acts of kindness for the kids to find in the morning (or whenever works best). They are unsuitable for children under 36 months due to small parts and so should be kept out of their reach.
Q. Do you personally hand make The Kindness Elves™ yourself?
A. What with being a full-time mum of 4 little ones, the writer of The Imagination Tree blog, and trying to get The Kindness Elves™ project off the ground - I cannot hand make these adorable little elves all by myself.