🤍 There's never been a more important time to inspire kindness in children 🤍

FAQs & Shipping

Shipping Questions

Q. Do you ship to.....?

A. We ship from London, England and do our absolute best to ship to anywhere on the planet. We're trying to sprinkle kindness everywhere after all! 

Q. How quickly will my order arrive?

A. We carefully pack your order and ship it within 2 working days from London, England. 
*Delivery time depends on which country you're in, but as an estimate, this is what we are quoted by Royal Mail:
  • 1-3 days for UK
  • 3-5 days for Europe
  • 1-2 weeks for USA, Canada, Australia and elsewhere. 

See next question for more information on current shipping times.

*Q. How is Covid-19 affecting things?

A. For international shipping, some customers have reported significant delays due to the chaos of Covid-19.  We are facing the same problems as every other business around the world, where we cannot control, or have any influence over, the postal service and the delays they may experience.  We can promise though that we will ensure your order is shipped out as quickly as possible, so that at least we've done everything we can at this end.

Q. If my order is delayed, can I cancel and get a refund?
A. As explained in the previous answer, we promise to ship your order within 2 working days, but after shipping we will have no control or influence over whether your country's postal service experiences a delay that causes your order to arrive later than estimated. So PLEASE take that into account when making your order.  
If your order is delayed and you decide you no longer want your order and instead request a refund, we will only be able to do so once you have sent back the package.  Because we are a tiny business we will not be able to cover the cost of shipping your package back to us, and will not be able to refund the original shipping fee.  We would however be able to provide a refund for the products upon receipt. We do not charge a restocking fee. Thank you for your support and understanding :)
Q. How much is it in my currency?
 
In the top right hand corner (on computer) or by tapping the menu button (on mobile device) you can choose to display prices, and to pay, in your own currency.

Q. How much does the shipping cost?
 
A. It depends on which country the order is being sent to. Below are the prices in GBP, once you get to checkout it will display the shipping cost in your own currency:

 

UK: £3.95 flat rate
Europe: £6.00 flat rate
Rest of World: £7.50 flat rate

Questions about The Kindness Elves™

Q. What size are The Kindness Elves™ and their house?

- The Kindness Elves™ are handmade and so differ slightly, but they are approximately 12cm tall (4 3/4 inches) or 16cm if you include their hat (6 1/3 inches) and about 6cm (2 1/3 inches) wide.

- Their little house is approximately 21cm (8 1/4 inches) x 21cm (8 1/4 inches) x 6.5cm (2 1/2 inches)
 
Q. Are The Kindness Elves™ to be used as toys?

A. The Kindness Elves™ are not intended to be toys or regular dolls. Instead the idea is that parents will set the elves up with little notes suggesting acts of kindness for the kids to find in the morning (or whenever works best). They are unsuitable for children under 36 months due to small parts and so should be kept out of their reach.

Q. Do you personally hand make The Kindness Elves™ yourself?

A. What with being a full-time mum of 4 little ones, the writer of The Imagination Tree blog, and trying to get The Kindness Elves™ project off the ground - I cannot hand make these adorable little elves all by myself.  
Whilst we do all the designs, samples and prototypes literally from my kitchen table in London (usually with kids climbing on top of us), we spent a long time finding a partner company who was able to hand make them for us.  
We would like to add, because we think this is truly important, that not only did we take a lot of time in choosing who to work with, we have visited our partner on numerous occasions to check on quality and to ensure that it is, and continues to be, a safe and happy working environment in a small, family run facility.